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How we can help

Service is Crucial….

Regardless of the nature of your support enquiry, we strive to answer every query in a timely manner and with close attention to detail to ensure you can get on with your day. Once a ticket has been opened one of our technicians will respond to your request within 2 hours. Depending on the level of support purchased with your RZ product we’ll action your request accordingly.

Return to Base…

Once a ticket has been opened, and should the need require it, our technical team will notify you of the closest RZ warehouse. Once we’ve received the server we’ll diagnose the issue, repair or replace the unit and ship the server back out. Terms and conditions apply.

Advance Replacement…

If an advance replacement warranty has been purchased, as soon as a ticket has been opened we’ll ship out a replacement part or system within one working day. Terms and Conditions apply

Build Your Own SLA…

If you require a flexible service level or fixed contract for business-critical server support, contact Race to Zero today. We can create personalised 24/7/365 service plans (from four hour fix SLA). Terms and conditions apply.

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